5 Zoom Phone Features You Never Knew About!
If you’re already using Zoom Phone or considering it for your business, you might be familiar with its basic calling features. But beneath the surface lies a powerful set of tools that can simplify your workflow, improve collaboration, and boost productivity in ways you might not expect.
Here are five lesser-known Zoom Phone features.
Unlimited Call Recording
One of the most underrated features of Zoom Phone is unlimited call recording. Whether you’re running a sales team or managing support staff, having a full archive of conversations can be a game-changer. There are no storage limits or extra costs involved. All recordings are stored securely in the cloud and can be accessed at any time.
| ✓ This feature is especially useful for quality assurance, training new team members, or ensuring compliance in regulated industries. ✓It gives your team the ability to revisit past conversations and extract critical details—no more guessing or relying on memory. |
Convert a Call into a Zoom Meeting
Sometimes a phone call just isn’t enough. Maybe you need to screen share, review a document together, or simply have a more personal face-to-face conversation. Zoom Phone makes this easy with its seamless call-to-meeting conversion.
| ✓ With just a click, you can turn a voice call into a full Zoom Meeting without hanging up or redialing. ✓ This feature is ideal for moments when a conversation naturally evolves and needs more visual interaction. ✓ It’s particularly useful for teams that frequently shift between voice and video communication. |
Call Whisper and Call Barge
If you manage or train a customer-facing team, this feature is a must-have. Call whisper and call barge give supervisors the ability to listen in on live calls without either party knowing. They can also provide real-time coaching to the agent by whispering advice that only the agent can hear.
| ✓ And when needed, supervisors can instantly join the call and speak with both the customer and the agent. ✓ This is invaluable for training, support, or when a call starts going sideways and needs higher-level intervention. |
Digital Faxing
Faxing might feel outdated, but in many industries—especially legal, healthcare, and finance—it’s still very relevant. Zoom Phone brings faxing into the modern era by letting users send and receive faxes digitally.
| ✓ You can upload your documents directly from your desktop or mobile app, enter the recipient’s fax number, and send. ✓ Incoming faxes arrive straight to your Zoom inbox. ✓ It’s a clean, efficient, and paperless solution that eliminates the need for bulky machines and physical fax lines. |
Shared Voicemail Inboxes
Handling voicemails as a team has never been easier. With shared voicemail inboxes, multiple team members can access, listen to, and respond to voicemails in one central place. This helps teams coordinate responses, avoid missed messages, and ensure faster customer service.
| ✓ It’s especially useful for departments like sales or support, where several people may be responsible for following up on client queries. ✓ Everyone stays in the loop, and nothing slips through the cracks. |
Final Thoughts
Zoom Phone is far more than just a VoIP calling tool. These hidden features show that it’s designed with productivity, collaboration, and modern business needs in mind. Whether you’re managing a team, supporting customers, or just looking to streamline communication, these tools can make a real impact.
If you haven’t explored these features yet, it might be time to take a closer look. You might be surprised at how much more Zoom Phone can do for your business.
For more expert insights on business phone systems and internet services, stay tuned to Rich Technology Group. Whether you’re a small business or a large enterprise, we’re here to help you make informed decisions and even save money along the way!
