How to choose the Best Business Phone System in 2021
Eliminate the guesswork and let us help you find the best phone system for your business. Rich Technology Group will guide you to choose the best business phone system in 2021.
How to Choose the Best Business Phone System in 2021
What is VOIP? What do VOIP providers do? How does VoIP phone service work? 2020 was a challenging year because of the social and political catastrophe; however, it proved to be an interesting one, in terms of innovation and technology, because of the advancement in VoIP and the Best Business Phone Systems. Find the best VOIP provider for your business. Learn about RingCentral, Nextiva, Vonage.
How to choose the Best Business Phone System in 2021
Business Phone System
The advent of the new features in the VOIP services and improvement in the existing VOIP features, created a legitimate business structure considering the events of the time. A few notable and top-rated features in this aspect include Tele-meetings, Virtual Meetings, and Remote Working from home.
To choose a Best Virtual Phone System or best internet services for hotels in 2021, there are quite a few things that should be considered, before making a final choice. These characteristics and attributes are described in detail below. Learn How to choose the Best Business Phone System in 2021.
VOIP Mobile App
Considering the current scenario and needs of organizations and businesses, mobile apps are regarded as the most powerful tool, offered by VOIP providers. Mobile apps are the most easily accessible and fast-paced way to handle day-to-day tasks in order to work from home. Due to several reasons like safety concerns, high demand for mobile apps in the tech world, there are a few things to be considered in the mobile apps. Such as free availability in the online marketplace and video demos highlighting all the major and minor characteristics of the apps.
Rich Technology Group has been found to be familiar with working in the VOIP industry for an extensive amount of time because all the legitimate VOIP providers offer free mobile and desktop apps. However, make sure that there are no extra charges associated with the VOIP App you are contracting with. Moreover, consider this a red signal, if a carrier provider tells you that, it is going to cost more as the relationship or contract moves forward.
Check out Our informational video on “How to Choose the Best Phone System in 2021”
We also encourage you to get a video or live demo of the app from the provider depicting all the features and functionalities that you expect of the service. You can either request the provider or ask a retailer in between, such as Rich Technology Group, to give a presentation on the app’s features. If we compare VOIP apps, we’ll find that some apps perform specific tasks better while some have additional features but lack friendly interface traits. Therefore, a demo can help uncover the details, so there are no surprises after your contract is finalized.
Desktop App
Desktop App can be regarded as a glorified and enhanced version of the mobile app. It plays the role of a virtualized phone that can be used for downloading numbers, receiving calls, recording calls, etc. If you have ever witnessed someone talking to their customers via computer, it is probably because of the Desktop app of that particular VOIP service.
How to Choose the Best Business Phone System in 2021
VOIP Video Conferencing
With the current global situation, Tele-meetings and virtual meetings are considered an essential element in business meetings, education sectors, etc. Because of this, usage of platforms like Zoom, Ring Central Meetings, Vonage Meetings, etc., has become a norm.
All the popular and top-rated VOIP providers have now included video conferencing as one of their significant features to meet the market demands. Hence, ensure that the VOIP service you go with does not charge extra for video conferencing or include it as an additional add-on feature separated from their basic plan. If it does charge you extra, consider it a warning sign.
Headset Compatibility
Headsets are becoming a top-rated product because of their use in multiple areas. They are a vital element in the VOIP industry. So ideally, they should be compatible with the VOIP desktop and mobile app; however, this is not the usual case. A lot of carriers do not support a wide range of headsets. In that circumstance, you may have to use your computer’s built-in microphone.
We recommend you check the wired and wireless headsets supported by the VOIP service to avoid such a hassle. You can enquire about this from the respected VOIP support team or the person in question, i.e., IP provider. Moreover, if you still face an issue or consider it cumbersome, feel free to get in contact with Rich Technology Group, as we can drop you an email or introduce you to someone to find out the premium headsets for your business.
Competitive Pricing
When it comes to VOIP services, you get what you pay for, but that does not mean that you always have to select the most expensive package to run your business. Look at the features and functionalities that you consider productive according to your business needs, and always go for expandability within a reasonable price tag.
With the current social and political situation, businesses have gone conservative on their spending to avoid financial threats in their day-to-day or month-to-month cash flow, making wise financial decisions while selecting VOIP service is essential. If you do not know how this can be done, we can help you find the best business phone system that offers the features to meet your requirements and ranges in a suitable price tag.
Customer Service and Support
Customer Service and technical support are the most crucial components of the best business phone systems. It is one of the biggest concerns of people working from home as many excellent VOIP services often lack this respect. When Businesses operate in a group, they go for group support, forums, and QnAs, and even get technical help from their own IT team to resolve any issue.
However, people working from home during 2020 and 2021 only have the option of customer service from their respected VOIP provider. Therefore, investigate the level of support that the phone system can provide in the hour of need. Also, find out at what length they can go to meet customer satisfaction.
Ever wondered how those long VOIP phone service contracts, that nobody reads, work and what’s in them? We have explained in this video about VOIP Contract Terms.
You can examine whether your business needs 24-hour support, partial or limited-time technical support, or just chat support to meet the necessities. You should also find out whether the support is outsourced or not, and whether there will be an automated response instead of real human beings helping in real time. Some VOIP services do charge a bit extra for premium support, but it is worth it; however, if you are a tech-savvy person and do not require an exceptional level of support, it depends upon you.
These points can help you choose the best business phone system in 2021. If you think it is quite a burden to navigate all the points mentioned above, we recommend you get help from Rich Technology Group. We can provide you with the best recommendation without any charge and will be more than happy to hear your business story. If you need one, you can directly contact us.
Rich Technology Group’s Customer representatives are always up to serve their services to you 24/7. Moreover, if you have additional questions related to How to choose the Best Business Phone System in 2021, feel free to reach out to us.
We represent all the major VOIP phone system service providers and internet providers and our consulting service is 100% free.
