Is Zoom Building a Contact Center after Five9 Deal Canceled?
Is Zoom Building a Contact Center after the Five9 deal is canceled? Rich Technology Group covers the latest news revolving around the VOIP services and business communication market. Previously, Rich Technology Group revealed that Zoom decided to acquire Five9 for $14.7 million. Still, the deal got withdrawn as it was said that the Five9 shareholders, legal group, and other teams decided to withdraw the partnership because of undisclosed reasons.
Zoom Building Why Five9 Deal Canceled
Rich Technology Group has been working with Zoom for quite a while and understands its platform and services. Also, Rich Technology Group covers the latest news revolving around the VOIP services and Business Communication market.
Previously, Rich Technology Group revealed that Zoom decided to acquire Five9 for $14.7 million. Still, the deal got withdrawn as it was said that the Five9 shareholders, legal group, and other teams decided to withdraw the partnership because of undisclosed reasons.
Is Zoom really building their own contact center platform after the cancellation of the recent Zoom Five9 acquisition for $14.7 billion? Are the rumors true?
Here’s what Sunita and I think about this!
Zoom Building a Contact Center after Five9 Deal Canceled
Instead of looking at the same acquisition of Five9 or some other Five9-type company, Zoom has now decided to build its contact center in-house. As Zoom is a capable company and has all the resources to grow further, the possibility of creating its contact center has been at work.
Zoom has always managed to stand out because of its cutting-edge features. Similarly, this new Contact Center phase can be something really out of the box and unique. In this aspect, one thing to consider is that people assume that Zoom wanted to find out the working processes and internal functioning of Five9 to start their venture in the contact center phase. However, being one of the top leaders in the VOIP market, Zoom understands the detailed prospects and can easily replicate or enhance contact center working layers.
Working on the contact center is still a challenge as Zoom has an entirely different platform and offers additional products and services. Zoom already has a leader in the working space because of its uniqueness. A contact center is significantly more advanced than the regular U-CAS or phone. So, it is worth noticing whatever this contact center platform offers.
Would Zoom be able to build a better contact center than its competitors?
Zoom has a specialty in building platforms that are easy to use and provide all the features necessary to carry out operations easily. As Zoom has a more extensive and global backbone than many contact center competitors, it will offer its services to a broader range of customers across the world. Thus, they can progress in this contact center area as well.
How long should Zoom take to develop and deploy their Contact Center?
When it comes to Contact Center, Rich Technology Group considers this a surprise and expects Zoom to deliver outstanding results in the future. Thus, it is just a matter of time before we’ll hear the launch news.
Rich Technology Group represents it if you are interested in Zoom phones or Zoom Meetings. Learn more about Zoom’s phone system by contacting us, and we’ll be happy to show you an actual demo of the platform and give you access to our special pricing.
Rich Technology Group always strives to provide the best business communication solutions to its clients. By thoroughly analyzing the requirements, financial range, and work niche, it chooses a VOIP service and the best plan for the customers to go for.
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