Nextiva VOIP Review 2023
The demand for reliable and efficient communication solutions has never been greater with the increased remote work. In 2023, as VOIP service providers continue to adapt to the ever-changing landscape of the digital age, finding the right communication system has become essential for success. Nextiva is among the list of such service providers offering great business communication solutions to businesses of all sizes.
The demand for reliable and efficient communication solutions has never been greater with the increased remote work. In 2023, as VOIP service providers continue to adapt to the ever-changing landscape of the digital age, finding the right communication system has become essential for success. Nextiva is among the list of such service providers offering great business communication solutions to businesses of all sizes.
Nextiva VOIP Review 2023
Nextiva offers a feature-rich platform and a great commitment to its customer service. It has garnered a great reputation as a reliable and innovative company and continues providing specialized business communication requirements to its clients.
In this review, Rich Technology Group looks closely at Nextiva’s services, features, pricing, and overall performance in 2023 to help determine if it is the right fit for your business communication needs.
What is Nextiva?
Nextiva is a VOIP business communication service provider that was founded in 2008. The company is headquartered in Scottsdale, Arizona, and Tomas Gorny is its current CEO, a position he has held since 2008. Nextiva is known for providing reliable and innovative communication solutions, offering various features, including voice, video, chat, and other collaboration tools. Also, it offers excellent customer service, which makes it a leading VOIP service provider in the market.
Nextiva offers several key business communication features and functionalities. Therefore, it has earned several industry awards in the past few years. In 2021, Nextiva was named a leader in the G2 Grid for UCaaS in small and mid-sized businesses. The company received the 2021 Frost & Sullivan North American Customer Service Leadership Award for the seventh consecutive year. Additionally, Nextiva was recognized as the number one business VOIP provider by the U.S. News & World Report in 2020.
Major features offered by Nextiva
Nextiva is a feature-rich VOIP provider that offers a wide range of features and functionalities, from basic to advanced, to help businesses of all sizes streamline their communication processes. Some of its highly demanded features include a mobile app, desktop app, Nextiva Analytics, voicemail to email transcription, dial-by-name directory, Efax, instant messaging, multi-level IVR, third-party CRM integration, and presence management.
Some of Nextiva’s popular calling features include caller ID, call queuing, call forwarding, call recording, call routing, call transfer, call waiting, call flip, call-whisper, auto-attendant, and conferencing.
Apart from this mainstream feature list, Nextiva stands out from its competitors by offering some unique services, such as a free virtual fax service and a 2500 minutes toll-free number with an additional 1200 minutes with each extension for every account. Virtual fax and unlimited toll-free numbers cost around $14-$20 and around $50 per month; therefore, with Nextiva, this is a big cost saving for medium and small-sized businesses.
Nextiva also offers a CRM system in its feature list. Although less powerful than some third-party CRMs, Nextiva’s CRM system supports the full functionality of certain features such as call pop and click-to-dial. It is important to note that this is a partial list of all the features Nextiva offers. By scheduling a discovery call or demo with Nextiva and Rich Technology Group, businesses can uncover all the features Nextiva offers and choose the ones that suit their business requirements.
Another key factor differentiating Nextiva from other VOIP service providers is its award-winning customer service. In Rich Technology Group’s experience, Nextiva has consistently provided notably better pre and post-sales support than any other current VOIP service provider. This was also demonstrated during Rich Technology Group’s annual VOIP awards ceremony, where Nextiva took home the trophy for Best Customer Service. Therefore, if you are looking for a VOIP service provider where exceptional customer service is a top priority, we highly recommend Nextiva.
Wondering if Nextiva is right for your next business phone system? Here’s our honest, detailed review of Nextiva’s features, NextivaONE capabilities and the pros & cons for 2023!
Nextiva supported IP Phones.
Nextiva supports a variety of IP phones for their VOIP communication service providers, including their brand of IP phones and phones from other well-known brands. Other popular brands that Nextiva supports include Yealink, Polycom, Cisco, and Panasonic.
Nextiva’s branded phones, the Nextiva X835, and X885, are popular models for their reliability and advanced features. The Nextiva X835 is a sleek and modern phone with a 7-inch touchscreen display, while the Nextiva X885 is a more traditional desk phone with a large color display and programmable keys.
Nextiva also offers free select Yealink, and Nextiva branded IP phones with a three-year agreement, making it possible for businesses to sign up for new services without any upfront hardware costs. However, it’s important to note that the availability of free phones may vary based on current promotions and offers.
Industries and Scenarios Where Nextiva Excels
Nextiva offers a versatile platform that businesses of all sizes can use. Some particular industries and scenarios where Nextiva excels include healthcare, marketing, sales, call centers, and non-profit organization. It is also ideal for companies with remote employees. Many healthcare and legal industries have benefited greatly from Nextiva’s HIPAA-compliant options and eFax capabilities. The platform’s customizable call routing and IVR menus make it an excellent choice for businesses with high call volumes, such as customer service or sales teams.
Nextiva Pricing Plans
Nextiva has three pricing plans based on business sizes – Basic, Pro, and Enterprise. Nextiva’s Basic plan starts at $21.95 per user per month and includes unlimited calling, standard features like voicemail to email, and Nextiva’s mobile and desktop apps. The Pro plan costs $27.95 per user per month and includes all the Basic plan features with advanced call management features like auto-attendant and call recording. Finally, the Enterprise plan, customizable to fit specific business needs, offers advanced features like team collaboration tools and CRM integrations. The pricing for that is available upon request. Nextiva also offers flexible pricing plans and customizable options, which makes it easy for businesses to find the right communication solution that fits their budget and needs.
Pros
| Nextiva has a wide range of essential features for business communication, such as call forwarding, voicemail to email, virtual fax, conference calling, and more. |
| Nextiva provides great customer service and is known for its exceptional troubleshooting solutions, with prompt responses to inquiries and issues. |
| Nextiva has competitive pricing plans and offers much value for the features included. |
| Nextiva provides an easy-to-use interface. Its platform is user-friendly and easy to navigate, making it easy for users to get started with the system. |
| Nextiva provides a mobile app for iOS and Android, allowing users to make and receive calls, access voicemails, and more from their mobile devices. |
Cons
| Nextiva has limited CRM functionality. While Nextiva offers a CRM system, it is less robust than some third-party CRM systems. |
| Nextiva offers limited international calling options, which may not be ideal for better with a global presence. |
| Nextiva has limited integration options as compared to other service providers. |
| Nextiva has longer contract terms than some other service providers, which may not be ideal for businesses that are hesitant to commit to a longer contract. |
If you’re considering using Nextiva for your business, it’s worth knowing that Rich Technology Group represents them and can provide you with consultation assistance, demos, and quotes with special pricing. RTG can give you all the information you need to make an informed decision on whether Nextiva is the right choice for you or not. So if you’re interested, don’t hesitate to Contact us for help!
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