Simplicity VOIP Review 2024

Simplicity VOIP Review 2024

Effective communication is a complete non-negotiable in today’s fast-paced business world. To meet the efficient communication criteria, companies look for reliable, efficient, and cost-effective solutions that can not only connect them to their clients but also help them in their internal communication. To meet this criteria, Simplicity VOIP has emerged as a strong contender, offering a suite of features and functionalities to help businesses grow.

In this article, Rich Technology Group has reviewed Simplicity VOIP for 2024, covering the details regarding origin, features, supported integrations and IP Phones, pricing, and pros and cons in 2024.

Simplicity VOIP Review 2024

What is Simplicity VOIP?

Simplicity VOIP

Simplicity VOIP is a telecommunications company founded in 2012. Although it is considered a newcomer in the telecommunications realm compared to its competitors, it is on the verge of revolutionizing business communication because of its innovative communication solutions. Founded by Benjamin Humphreys, Jr., who also serves as the President and CEO of Comtel Communications, the company benefits from a wealth of expertise and experience.

Major features offered by Simplicity VOIP

Reaching a similar level to some of the other top providers in the market, Simplicity VOIP offers a ton of features. Some of the major features include chat and SMS, HD audio and video conferencing, call screening, call forwarding, login options, office manager capabilities, call center agent and supervisor functionalities, site manager tools, voicemail to email, voicemail transcription, text-to-speech, call waiting, music on hold, simultaneous ring, ring timeout, do not disturb (DND), and user management.

Simplicity VOIP Review 2024

Simplicity VOIP also offers a plethora of call center features including a dial-by-name directory, intro, and post-welcome greeting, dial-by extension, speech-to-text, text-to-speech, call recording, screen, application, and document sharing, comprehensive statistics tracking, message to agent functionality, agent requirements management, call queue management, call park, call retrieve, call history tracking, and call transfer options.

AI and Machine Learning are also expected to pave the way for emotional analysis during customer service calls to help the internal team get more context of the situation. These kinds of advancements are not only expected to enhance the user experience but also minimize human intervention and disruptions to increase efficiency.

Some other features include phone number inventory management, alternate numbers, anonymous call rejection, blocked numbers, configurable call ID, direct inward dialing, single sign-on (SSO), multi-factor authentication, sentiment analysis, voicemail notifications, one-click calendar scheduling, add to calendar functionality, and reminder settings via email. They also have dedicated mobile applications for both iOS and Android devices.

For reporting, Simplicity VOIP provides detailed analytics including callers waiting, average wait time, average handling time, abandon rate, calls answered, call volume, and many more metrics to gain valuable insights into communication performance.

Simplicity VOIP Integrations

Simplicity VOIP only provides calendar integration with Microsoft Outlook and Gmail natively. However, they provide a SimplicityLink product/extension that allows a standard level of integration with a wide range of popular CRM systems such as HubSpot, SalesForce, Redtail, etc. Basically, it is a tool designed to work more collaboratively and collectively.

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Simplicity VOIP Supported IP Phones

Simplicity VOIP supports the popular brand of IP Phone manufacturers such as Cisco, Polycom, and Yealink.

Simplicity VOIP Pricing Plans Explained

As of now, Simplicity VOIP does not have the pricing plans on their website. However, based on the business requirements and features needed, businesses can get a quote by simply filling out their request demo form on their website or by directly calling their sales team.

Pros and Cons of Simplicity VOIP ✅❌

  • Simplicity VOIP offers competitive pricing making it an ideal option for businesses looking to cover basic to intermediate communication needs.
  • Simplicity VOIP can be scaled with ease as the business grows.
  • Simplicity VOIP offers a robust infrastructure with its consistent performance and uptime.
  • Simplicity VOIP provides limited international calling options with less competitive pricing as compared to some of the other providers in the market.
  • Simplicity VOIP is relatively new so it does not include some of the advanced features available on other VOIP platforms.

When it comes to customer satisfaction, Simplicity VOIP takes the crown for “Best Customer Service” in 2023. This recognition is well-deserved, as Simplicity VOIP has built a strong reputation for its boutique-style focus on US-based customer service and personalized technical support.

Hailing from Richmond, Virginia, this relatively new player in the VOIP industry has quickly caught the attention of businesses seeking reliable and attentive communication solutions. Their commitment to delivering a tailored customer experience sets them apart from competitors, making Simplicity VOIP a noteworthy contender in the market.

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Whether you’re considering a new VOIP solution or looking to upgrade your existing one, reach out to Rich Technology Group for consultation assistance, demos, and quotes with special pricing. We are here to provide all the information you need to make an informed decision for your organization’s communication needs.

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