Top 3 VOIP Service Providers for Small Business 2024
Small businesses are always aiming to enhance their communication, boost efficiency, and cut costs. Therefore, selecting the right VOIP provider for communication is crucial for them. As seamless communication can be the backbone of any successful small business, Rich Technology Group is here to provide you with the most suitable VOIP providers.
Top 3 VOIP Service Providers for Small Business
In this article, Rich Technology Group has provided the details of the top 3 VOIP service providers for small businesses, covering the details regarding origin, features, supported IP Phones, and pros and cons.
Discover the Top 3 VoIP service providers for Small Business. Compare features, pricing, and benefits to find the best solution for your communication needs.
3. Zoom Phone

Origin
Established in 2011 by Eric Yuan, Zoom is headquartered in San Jose, California. Zoom introduced Zoom Phone in late 2019, marking its entry into the cloud business communication market. As CEO, Yuan, with his background as a lead engineer at Cisco, has effectively utilized his vast experience in video and web conferencing technologies. Although it is relatively new in the VOIP game compared to other providers, this strategic move has positioned Zoom Phone as a formidable contender in the cloud business communication sector.
Basic to Intermediate Features
Zoom Phone is tailored to meet the needs of small businesses, offering a wealth of features that streamline communication and enhance operational efficiency. It has an array of key features such as voicemail transcription, call recording, virtual phone number provisioning, auto attendants, SMS messaging, and a softphone application. Along with this, some intermediate features include call routing capabilities, call monitoring, call whisper, call queues, and call barge.
On the administrative side, Zoom Phone allows features such as the addition and removal of users, auto-receptionist customization, and intelligent call routing. Administrators can also manage emergency calling settings, provision devices like desk phones, view call logs, and monitor call quality and usage.
Depending upon the requirements, Zoom provides a range of metered and unlimited calling plans, including US & Canada Metered, US & Canada Unlimited, and Pro Global Select, allowing businesses to select up to 40 countries for calling. All of these plans come with flexibility in terms of unlimited internal calling, metered outbound calling, and even unlimited regional calling, along with domestic SMS & MMS, and multiple devices operating under a single number.
CRM Integrations
Some of the popular names that Zoom Phone integrates with include Google Workspace, Microsoft Teams, Salesforce, and Slack.
Compatible IP Phone Brands
Zoom is certified with a list of popular IP Phone brands such as Avaya, Cisco, Grandstream, Poly, and Yealink.
Pros and Cons ✅❌
PROS 👍
- Zoom Phone offers a quick and easy setup
- Zoom Phone is really affordable for small businesses because of its low starting price ($10/user/month).
- Zoom Phone’s standard plan includes all the basic features required to carry out efficient day-to-day communication.
- Zoom Phone is really easy to use so there is a low cost associated with staff training.
- Zoom Phone is highly scalable for growing businesses.
CONS 👎
- Zoom Phone requires an upgrade from the support for outbound calling.
- Zoom Phone offers a limited number of CRM and Helpdesk integrations.
- Zoom Phone has limited customer support options.
2. Vonage

Origin
Vonage was established back in 2001 and Rory Read is its current CEO. Headquartered in Holmdel, New Jersey, Vonage is an awesome choice for small businesses because of its great flexibility, simple setup and implementation, and suitable pricing plans.
Basic to Intermediate Features
Vonage offers a vast list of basic to intermediate features such as voice, video, text messaging, mobile and desktop VOIP apps, unlimited calling, texting, team messaging, CRM integration, virtual meetings, multi-level auto attendant, visual voicemail, admin panel, AI virtual assistant engagement, app center for integrating valuable business applications, caller ID block, VBC company call recording, business Inbox, VBC Mobile app, business SMS, and MMS.
Vonage also offers a robust suite of calling features. The list is huge but some of the most popular ones are Busy Lamp Field, Call Announce, Call Blocking, Conference, Flip, Call Forwarding, Call Hold, Call Park, Call Queue, Call Continuity, Call Screening, Custom Tagging, Call Waiting, Call Recording, Conference, Click-to-Dial, and Conference Bridge.
CRM Integrations
Vonage integrates with a vast list of platforms such as Salesforce, G Suite, Microsoft Teams, Slack, HubSpot, NetSuite, and so on.
Compatible IP Phone Brands
Just like integrations, Vonage integrates well with all the popular IP Phone brands such as Poly, Panasonic, Yealink, Grandstream, and Cisco.
Pros and Cons ✅❌
PROS 👍
- Vonage offers a user-friendly interface.
- Vonage offers HD voice quality.
- Vonage offers unlimited team messaging.
- Vonage has a 99% uptime guarantee.
CONS 👎
- Vonage sometimes offers robotic support which can be troublesome.
- Vonage has potential sign-up issues in the beginning.
- Vonage’s customer service is not up to the mark.
- Vonage has excessive add-on fees for new features.
1. Simplicity VOIP

Origin:
Founded in 2012 by the CEO Benjamin Humphreys, Simplicity VOIP is headquartered in Richmond, Virginia. Being a relatively new player in the VOIP Industry, Simplicity VOIP currently is outsmarting all the other VOIP providers when it comes to small businesses. It offers a comprehensive suite of communication solutions to aid small businesses to grow and its impact is huge on the VOIP market.
Basic to Intermediate Features:
Simplicity VOIP offers a comprehensive array of features and functions. Major functionalities include answering rules, Do Not Disturb, call screening, forwarding options such as Always, When Busy, Unanswered, and Offline, and Conferencing with detailed controls. Features like voicemail to email, voicemail transcription, text to speech, call waiting, delayed simultaneous ring, and localization add layers of efficiency and personalization. Additionally, the service offers advanced options like music on hold, operator forward, and presence settings to ensure a smooth and professional communication experience.
Some of the device-related capabilities of Simplicity VOIP include auto-provisioning, bulk editing, customization of phone directories, device overrides, and password management via portal and admin UI. Beyond individual and device management features, Simplicity VOIP includes powerful calling tools including auto-attendant, call center functionalities, analytics, and video conferencing. Moreover, the unified communications feature set extends to webphone, softphone, progressive web app, chat, group chat, MMS, and SMS, alongside mobile applications for iOS and Android.
CRM Integrations:
Simplicity VOIP provides integration with some popular platforms such as Salesforce, Microsoft Dynamics, SugarCRM, Zendesk, Netsuite, and ServiceNow.
Compatible IP Phone Brands:
Right now, simplicity VOIP is compatible with two IP Phone brands such as Yealink and Polycom.
Pros and Cons ✅❌
PROS 👍
- Simplicity VOIP provides great flexibility in features and installations.
- Simplicity VOIP offers great mobility.
- Simplicity VOIP offers efficient communications.
CONS 👎
- Simplicity VOIP does not include emergency calls.
- Simplicity VOIP is not fast enough as compared to other major providers in the market.
If you like this article and have any questions regarding VOIP or IP phone systems in general, get in touch with Rich Technology Group. We provide free consultation as we are paid directly by the service provider in question, so there is nothing to hesitate.
Whether you’re considering a new VOIP solution or looking to upgrade your existing one, reach out to Rich Technology Group for consultation assistance, demos, and quotes with special pricing. We are here to provide all the information you need to make an informed decision for your organization’s communication needs.