VOIP Call Recording Explained

VOIP Call Recording Explained. Almost all VOIP services make use of cloud technology to save the recordings. These services provide many features, Let’s explore them Together. 

Call recording is a crucial element of many business organizations. It is a prerequisite for many businesses to record and save calls for accountability concerns and training purposes. Companies that deal with high-level or sensitive order-taking don’t want to miss out on any essential information. In this article, we will discuss VOIP Call Recording in detail. 

​To get proper notes and points, VOIP services include the call recording feature. Consequently, call recording is basically used for both internal staff and customer chat accountability; in case of any misfortunate event. Compliance is the biggest reason for its inclusion in the different industries.

Industry Experience and VoIP Call Recording:

With Rich Technology Group’s years of Industry experience, we have found that call recording depends upon; state mandate, HIPAA compliance mandate, and other compliance purposes, for internal staff training, some organizations legally require a call recording feature.

For instance, the call recording can be given to a trainee or new employee. In other words, to learn about client dealing and company culture effectively, it helps the employees know about specific situations and scenarios. To clarify, in case of any recurrence, things can be handled more smoothly.

Industry Experience and VoIP Call Recording:

Most of the VOIP services do not include a call recording feature in their primary or standard package. However, they are part of the premium tier. Considered as an extra add-on feature, it typically costs $20 to $30 extra per month. Generally, you can add all the existing or new users to avail of this feature; however, there is no need to include a recording feature for every single person. 

VOIP:

VoIP is usually implemented as a cost-saving measure, over POTS (Plain old telephone systems). The same holds true now for VoIP recording. Most recording vendors are able to record the various standards of VoIP such as:

G.711, G.729a/b and G.723 and software-only solutions as compared to the intensive hardware and software associated with legacy PBX recording. 

Source Wikipedia. 

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VOIP Call Recording Explained​

Call Recording Types

Call recording is conducted using automatic and on-demand methods. As a result, by default, most VOIP services have an automatic recording feature, in which the call is recorded all the time. The on-demand recording is a bit different, in that you can start and stop the recording according to your choice.

When it comes to recordings and collecting data, the most important thing for businesses is deciding, whether they want automatic recordings or are okay with on-demand recording. 

In below video we have explained each and everything about VOIP Call Recording. 

Here’s how VOIP call recording works & what you must know BEFORE using it to record phone calls with voice-over ip.

​Typically, the on-demand recording has an extra charge. As many states mandate that you notify the user about the recording, it is lawful in most US states. In addition to the recording types, recording can be incognito, meaning that you can cut the recording on and off without knowing the other person on the line. However, some businesses legally require that the person on the other line of the call is notified about the VoIP recording via a starting message or a beep sound. 

Call Recording Suite Explained

Many businesses consider call recording as a single feature. Firstly, it is a complete suite that includes different features as a part of the package. The first feature is the recording of the call itself which is self-explanatory. Secondly, the feature in the suite is call monitoring. Moreover, you can listen to a conversation between two people on the line but can’t use the line to speak.

Employees can use this feature for learning purposes to conduct business. Tap in the line, listen, learn, and take notes. Call Whispering is the third feature in the call recording suite in which; not only you can listen to the call but can also talk to the internal employee talking on the line. The other person will not be able to listen to your voice. Meanwhile, this feature can be used to take precautionary measures to remind the internal employee about specific points. Likewise, the final feature is called Barge, in which you can jump in the conversation and hear and talk to both the other persons on the line. 

Storage

Almost all the VOIP services make use of cloud technology to save the call recordings. An online administration panel on the web can be logged into to get the recording data along with details such as timestamps, caller IP, username, etc. An organization or business gets a limited cloud storage space for recorded data storage that can range between 200 GB to 1 TB.

Moreover, some VOIP services provide unlimited storage for call recording but that too for a specific number of days. If you do not care about old recordings, you can set them up so that recordings older than a particular threshold amount get deleted. Contrary to this, some organizations fall under specific guidelines, compliance, or laws that require them to save recordings for an unlimited amount of time.

Wrap up:

​In the end, you can make use of flash drives for that as almost all IP Phones have USB ports that can be used to save the call recordings. If you have some more concerns about recordings and want to know about the call recording feature of a potential provider, feel free to get in touch with Rich Technology Group. Talk to us about your business needs, and we’ll suggest according to the best of our knowledge. 

We represent all the major VOIP phone system service providers and internet providers and our consulting service is 100% free.