Vonage vs. RingCentral – The Ultimate VoIP Comparison

Vonage and RingCentral have consistently appeared in our Top 3 most requested VoIP providers among our viewers and clients. Both of these companies shine in the business phone system world. They’re loaded with handy features, budget-friendly options, and can flex to fit your business—whether you’re just starting out or scaling up.

Selecting between the two that suit your business needs a careful analysis. There are several factors involved, such as features required, customer service, pricing, scalability, etc. In this article, Rich Technology Group will cover key factors such as features, business suitability, customer service, and pricing to help you decide which system is better suited for your business needs.

Vonage and RingCentral Feature Comparison

It is essential to consider the type and size of a business when choosing between these two. From Rich Technology Group’s perspective, we have historically found that Vonage is much more suited for small to medium-sized businesses because of its ease of use and low price entry point.

Vonage is ideal for startups and growing businesses looking to access an essential communications toolkit at an affordable price. Vonage remains cost-effective as it does not require a complex technical background to set it up. It also offers a robust Mobile and Desktop app, providing great utility for remote users on the go or staff members who prefer to work from home or in a hybrid environment between home and a traditional office.

In comparison, while RingCentral can serve startups and micro-businesses alike, we have found that they tend to be more suited to meet the needs of medium to large businesses that require more advanced features and functionality. Compared to Vonage’s mobile and desktop app, we found that RingCentral offers far more features and capabilities. In fact, RingCentral has always been known as the king of features.

Related Post: Top 5 RingCentral Features for 2024

While RingCentral isn’t the cheapest option compared to Vonage, its comprehensive feature set justifies the higher cost. Furthermore, businesses with multiple locations or departments, as well as those handling high call volumes, can benefit from RingCentral’s extensive call management and team collaboration tools.

Vonage and RingCentral both offer VoIP services with different features. The best choice depends on your business size and needs.

Both provide voice, messaging, and video, but Vonage focuses on simple, easy-to-use communication tools for small and medium businesses. It’s easy to set up and doesn’t require much effort, making it a great option for those who need basic features without the hassle.

In contrast to Vonage, RingCentral offers a more advanced and feature-rich video meeting solution experience. One of the biggest limitations we’ve heard from our viewers regarding Vonage Meetings is its limitations on video meeting participants. RingCentral’s limitation number is vastly larger than Vonage’s, making it a more favorable choice for people who want larger meetings with fewer limitations.

Another area that sets RingCentral apart is its extensive call management features, such as customizable call attendants, call queuing, and voicemail-to-text. These features come in handy for managing high call volumes or organizations with multiple departments handling communication.

Therefore, for businesses with complex communication needs, these features offered by RingCentral are essential to streamline workflows and reduce call handling times.

Integration Comparison

Both Vonage and RingCentral work with popular business apps, but RingCentral offers more—over 200 integrations. This makes it a great choice for businesses using tools like Microsoft Teams, Google Workspace, Salesforce, or Slack, especially larger ones that need many integrations.

Although Vonage supports integration with major CRM platforms such as Salesforce, Zendesk, HubSpot, and many more, it is limited in the number of available integrations compared to RingCentral. The good news is that Vonage provides a diverse and flexible open API, allowing businesses to integrate into their pre-built systems and software. Some of the uses of these APIs include SMS notifications, automated voice systems, call pop, or custom video conferencing.

RingCentral, on the other hand, focuses more on pre-built integration solutions for businesses looking for state-of-the-art features rather than custom-built solutions. RingCentral has also been known to work heavily with Zapier, allowing for even more integration capabilities than what is readily visible and available in the RingCentral app gallery.

Thus, RingCentral is great for businesses that need advanced features, while Vonage is better for those who want something simple and flexible.

Therefore, if customer relations is an essential factor for your business, Nextiva may be the better option in this case. However, both Vonage and Nextiva provide almost similar features when it comes to business communication management tools and has integrations with the leading CRM systems to assist in bridging the data gap.

Customer Service Comparison

Vonage and RingCentral offer comprehensive support options, but they differ in terms of responsiveness and the level of service provided. Vonage provides 24/7 customer service through phone, chat, and email, along with a knowledge base filled with resources such as guides, tutorials, and community forums.

While Vonage support is accessible, some users have reported longer wait times and variations in the quality of assistance, especially for complex issues. This can be more challenging for smaller businesses that might rely heavily on external support for troubleshooting basic to complex issues.

On the other hand, RingCentral takes customer service to the next level, particularly for startups and small businesses. Along with 24/7 support via phone, chat, and email, RingCentral offers priority support and even dedicated account managers for larger accounts. This personalized level of support ensures quicker response times and tailored solutions.

Vonage support is decent, but Rich Technology Group found it less accessible than RingCentral’s. RingCentral also offers free expert help with setup and customization, making it easier for businesses to get started.

Although Vonage offers onboarding and implementation for new customers, it is available at an extra cost. When signing up for Vonage through a partner such as Rich Technology Group, a one-time installation fee can be waived. However, beware that shopping directly may result in a one-time setup and implementation fee.

Pricing Plan Comparison

Vonage and RingCentral offer different pricing plans. Vonage is cheaper, with its most popular plan starting at around $20.99 per user per month. This plan includes unlimited calls, texts, and basic integrations, making it a good option for small to medium businesses. Vonage also lets you add features as needed, which is helpful for businesses with a tight budget.

RingCentral, on the other hand, costs more. Its most popular plan starts at $25 per user per month and includes more features, like advanced call management, better apps, and more integrations. RingCentral’s higher price reflects its extra features, like customization, security, and global support.

Vonage vs. RingCentral: Which one is the best for you?

Vonage is a great choice for businesses looking for a better price, quick setup, and an easy-to-use system, especially for users who aren’t very tech-savvy.

RingCentral is more expensive, but it offers more features and better customer service, with quicker support when you need help.

If you’re unsure which VoIP service fits your needs and budget, we’re here to help. Our team can guide you to the best option, and our consulting is completely free since we’re paid by the providers.

Contact us before reaching out to the providers to get the best advice and potentially better deals.