What are AI Scorecards?

In this article, Rich Technology Group explores another of Dialpad’s 12 months of AI features, known as AI Scorecards. Rich Technology Group had a conversation with Dialpad’s mid-marketing account executive, Cade Young, who provided insights into this feature.

In this article, Rich Technology Group explores another of Dialpad’s 12 months of AI features, known as AI Scorecards. Rich Technology Group talked with Dialpad’s mid-marketing account executive, Cade Young, who provided insights into this feature.

What are AI Scorecards?

AI Scorecards, as the name suggests, is a powerful tool recently introduced by Dialpad. They serve as a robust Quality Assurance mechanism for various communication channels, including conversations, meetings, and contact center calls. The primary function of AI Scorecards is to evaluate customer interactions using Dialpad’s AI technology. It actively monitors and analyzes conversations in real time, pinpointing specific details and information within the dialogue. Subsequently, it assesses these interactions against predefined scorecards tailored to your company’s needs.

Siginifigance of AI Scorecards

The significance of AI Scorecards lies in their ability to provide actionable and accurate Quality Assurance across all your calls. This feature is particularly valuable for companies with a Quality Assurance team or those aiming to establish one. Gone are the days when you needed a team of ten individuals listening to calls; now, you can observe and assess interactions in real-time using AI. This enables you to make immediate adjustments and fine-tune your agents or scripts on the fly

Prince Rich asked Dialpad experts what AI scorecards are. Here’s what they said!

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