Zoom Phone vs. GoTo Connect: Which VoIP Service is Right for Your Business?
A reliable and feature-rich VoIP communication system is essential for seamless business operations. Organizations rely on these systems for both internal and external communication, making the right choice crucial for operational efficiency and customer satisfaction.
Two leading contenders in this space are Zoom Phone and GoTo Connect. Both offer advanced Voice over IP (VoIP) solutions tailored to modern business needs, but they differ in features, functionality, pricing, and overall service offerings. This article provides an in-depth comparison to help you determine which service aligns best with your business needs and budget.
Business Use Case Comparison
Zoom Phone
Zoom Phone is designed primarily for small and mid-sized businesses, particularly those already using the Zoom ecosystem. Companies that rely heavily on video meetings and casual voice calls will find Zoom Phone a natural fit. It is also highly scalable, offering global coverage and international calling support, making it ideal for businesses with remote teams or international operations.
GoTo Connect
On the other hand, GoTo Connect serves businesses of all sizes, including large enterprises. It is particularly suited for customer support teams, sales departments, and call centers that require advanced call-handling features. Its robust VoIP capabilities make it a great option for industries where phone-based communication is paramount, such as customer service, technical support, and sales.
Feature Comparison
Zoom Phone
| Call recording, call forwarding, call queues, and automated attendants |
| Extensive integrations with tools such as Slack, Salesforce, Microsoft Teams, and Google Workspace |
| Accessibility via mobile, desktop, and web-based apps for remote and hybrid teams |
GoTo Connect
| Auto attendants, multi-level IVR, and ring groups for enhanced call routing |
| Advanced call analytics and reporting to improve business efficiency |
| Visual voicemail and call forwarding |
| Integrations with Microsoft 365 and Salesforce, though not as extensive as Zoom Phone |
Conclusion: If simplicity and video collaboration are priorities, Zoom Phone is a strong choice. However, if your business requires complex call routing and analytics, GoTo Connect provides a more robust communication suite.
Customer Service Comparison
Zoom Phone
| Zoom Phone provides support via chat, email, and phone, along with an extensive knowledge base and user community. |
| New users receive an account specialist for a limited time. |
| However, response times for technical issues may vary, with some users reporting delays. |
GoTo Connect
| GoTo Connect offers 24/7 phone and email support and is often regarded as providing more personalized and responsive service. |
| Many users find its support team quick to resolve issues, and its online platform includes tutorials, webinars, and onboarding guides. |
Conclusion: GoTo Connect generally offers a more responsive customer service experience, while Zoom Phone provides strong initial setup support but may have slower response times afterward.
Pricing Comparison
Pricing is a crucial factor in choosing a VoIP provider.
Zoom Phone
| Zoom Phone is the more budget-friendly option, with plans starting at $10 per user/month. |
| More advanced plans with unlimited domestic calling and analytics cost around $20 per user/month. |
GoTo Connect
| GoTo Connect starts at $26 per user/month, but this includes a more extensive suite of unified communication tools like unlimited calls, messaging, and video conferencing at no extra cost. |
While GoTo Connect is priced higher, it offers a more feature-rich experience, potentially reducing the need for additional software subscriptions.
Conclusion: If your priority is keeping costs low, Zoom Phone is the better option. However, if you’re looking for more features and better overall value, GoTo Connect is worth the extra investment.
Regarding Vonage-compatible Poly IP phones, some of the top choices include the Poly VVX 250, Poly VVX 350, and the more robust Poly VVX 450, which has been a long-standing favourite among users who require exceptional performance and functionality.
If you are reading this article and would like our assistance in determining which VoIP service provider on the market best meets your feature requirements and budget, please contact us directly. We are compensated by referring customers to the service providers, which means our consulting service is 100% free—there is nothing to lose.
